Common purchase queries answered
Orders and Shipping
Each leather watch strap is custom handcrafted, with a customization period of approximately 2 weeks. Once the watch strap is completed, flat rate shipping typically takes 2-3 weeks for delivery at a cost of $12 USD. For expedited shipping via FedEx, delivery times are reduced to approximately 1 week, with shipping costs ranging from $25 to $35 USD depending on the destination country.
Everything is shipped from Guangzhou, China
NO. They are NOT in stock. Each watch strap is custom-made based on your specifications. Choose from a variety of colors and unique materials. 100% handmade!
Flat rate shpiping: cost $12. Takes about 2-3 weeks to delivery
FedEx shipping: cost $25-$35 depending on the destination country. 1 week delivery
We will contact every customer after you made your purchase. Please check your email for lug size, length and watch picture confirmation.
Yes. We will declare our package value $18 for every package. However we are not responsible for duty tax.
We will include 2 spring bars + 1.2mm screwdriver + Spring bar & pin remover tool + Cleaning cloth + Box
If you need to swap an item
Returns and Exchanges
If the watch band has custom colors or lug sizes, returns or exchanges are only accepted in the case of quality issues. For the standard colors or lug sizes you may request a return for a refund or replacement. Please ensure that returned straps are in new, unworn condition to be eligible for a return.
Please contact our customer service
Please contact us for return address
You can always contact us to cancel your order. Please understand the watch bands are custom handmade, if already made, can not be canceled. If not, then we can cancel for you.