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Whatsapp: +86 13580451002


Refund and Returns Policy

If you have an issue with your order, please reach out to our customer support team via email address support to start a request.

Term of exchange

You have 15 days from the date of receiving the product or upon discovering any errors upon receipt of the goods to initiate an exchange.

Ensuring your satisfaction is our top priority. As such, you are eligible to request a refund or reshipment for ordered products under the following circumstances:

We accept returns/refunds in the following cases, Below are the conditions under which a return will proceed

Conditions apply: 

  • Didn’t receive the watch strap you ordered within 45 days.
  • The product received does not match the product you ordered
  • Quality issues with the strap (pictures or videos are required to prove)
  • Due to the craftsmanship of the strap, it cannot match your watch

NOTE: Please ensure that the strap is 100% unworn (no bending or creases on the leather, buckle tongue must not be put through the strap hole).

Conditions do not apply

  • Give us the wrong lug size and strap size

After you place the order, we will send you a confirmation email with your watch strap details. Please ensure accurate strap sizing by being knowledgeable about determining your strap size (lug and length) before we make your strap.

If unsure about the size, please contact us, or notify us immediately of any changes in your order within 24 hours.

  • Unable to install the watch strap due to personal reasons

If you don’t know how to install your watch strap, Please contact our customer services staff, we will help you to solve this problem.

  • Providing an incorrect shipping address

When the express is delivered and you do not receive the package, please contact us as soon as possible. And provide corresponding proof, and do not accept arbitrary refunds without proof.

  • Customs issues or force majeure effects

For example, earthquakes and wars prevent goods from being cleared through customs.

Additionally, on rare occasions, if there has been past habitual abuse of our Returns Agreement, exceptions may apply.

Contact us for questions related to refunds and returns

Whatsapp : + 86 13580451002


Free Worldwide shipping

On all orders above $350

100% Handmade

Each watch strap is handmade by senior crafter and fit guaranteed

Selected Material

Each watchband is made of premium-quality genuine leather